bk3e Privacy Policy

bk3e as the Data Controller

bk3e operates the online betting and casino platform accessible at https://bk3e.io. For the purposes of this Privacy Policy, bk3e acts as the data controller in respect of all personal data collected from users of the Platform. As data controller, bk3e determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to how bk3e handles your personal data, you may contact our support team at any time via live chat on the Platform or by writing to [email protected]. Our support team is available 24 hours a day, 7 days a week.

Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with the bk3e Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact bk3e's support team via email or live chat. It applies to personal data collected through the website at https://bk3e.io and through any related communication channels operated by bk3e.

This policy does not apply to third-party websites or services that may be linked from the bk3e Platform. bk3e is not responsible for the privacy practices of any third-party platform. Players are encouraged to review the privacy policies of any third-party services they choose to use.

Information You Provide at Registration

When you create a bk3e account, we collect the following personal data which you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the minimum age requirement of 21 years.
• Residential address, including district, city, and postal code.
• Email address, used for account communications, verification, and support correspondence.
• Mobile phone number, used for account verification and security alerts.
• Username and password (passwords are stored in encrypted form and are never visible to bk3e staff).

Payment Information

When you make a deposit or request a withdrawal, bk3e processes financial data necessary to complete the transaction. This includes your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), mobile wallet number or card details used for the transaction, transaction amounts and timestamps, and a full record of your deposit and withdrawal history. bk3e does not store full card numbers on its servers. Card payment processing is handled by certified payment processors, and only tokenised references are retained by bk3e.

Data Collected Automatically

When you use the bk3e Platform, certain technical and behavioural data is collected automatically to ensure the Platform functions correctly and securely. This includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and browser type.
• Session timestamps, pages visited, and features used within the Platform.
• Betting history, game session durations, and wager amounts.
• Cookies and similar tracking technologies as described in Section 6 of this policy.

This technical data is used to maintain Platform security, detect fraud and unauthorised access attempts, improve Platform performance, and personalise your experience where you have consented to such personalisation.

Support and Correspondence Records

When you contact bk3e via live chat or email, we retain a record of your communications. This includes the content of your messages, the date and time of each interaction, the nature of your enquiry, and any resolution or follow-up actions taken by the support team. These records are retained to ensure continuity of service, resolve disputes, and support ongoing quality improvement.

Why bk3e Processes Your Data

bk3e processes personal data only where a lawful basis for doing so exists. The table below summarises the primary processing activities and their corresponding legal basis:

Promotional Emails and Notifications

bk3e may send you promotional communications about new games, bonuses, seasonal offers such as Eid promotions or Pohela Boishakh specials, and other Platform updates. These communications are only sent where you have explicitly opted in to receive them at the time of registration or subsequently through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your preferences in your account settings or by contacting [email protected]. Unsubscribing from marketing communications does not affect the delivery of essential service notifications related to your account.

Trusted Partners Who Process Data on Our Behalf

bk3e shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These providers act as data processors under bk3e's instruction and are contractually prohibited from using your data for any purpose other than providing their designated service. Categories of third-party processors include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks, for the purpose of processing deposits and withdrawals.
• Game providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who require a player session token to deliver their games. These providers do not receive your full personal identity data.
• Identity verification services: Third-party KYC providers used to verify identity documents and confirm age eligibility.
• Customer support platform: The live chat software used to deliver real-time support may process your chat content and session data.
• Analytics providers: Anonymised usage data may be shared with analytics platforms to help bk3e understand Platform performance and improve user experience.

When We Are Required to Share Data

bk3e may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or legal process. bk3e will not disclose more personal data than is strictly required to satisfy a lawful disclosure request. Where permitted by law, bk3e will notify the affected user of any such disclosure request prior to complying with it.

Retention Periods for Different Data Categories

bk3e retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

• Account and registration data: Retained for the duration of your active account relationship with bk3e, plus a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years following account closure.
• Support communications: Retained for up to 3 years from the date of the last interaction, unless the communication relates to an active dispute or legal matter.
• Marketing preferences and consent records: Retained for as long as your account is active. Withdrawal of consent is recorded and retained indefinitely as evidence of your preference.
• Technical and usage data: Typically retained for up to 12 months in identifiable form. Anonymised aggregated data may be retained indefinitely for analytics purposes.

When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

Types of Cookies in Use

bk3e uses cookies and similar browser-based technologies to ensure the Platform functions correctly, to remember your preferences, and to understand how users interact with our site. The following categories of cookies are in use:

• Strictly necessary cookies: Essential for the Platform to operate. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language settings and display options. These improve your experience but are not essential to Platform operation.
• Analytics cookies: Used to collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data helps bk3e improve Platform design and performance.
• Session timeout cookies: Used to support responsible gaming features, including session duration reminders that alert you when you have been playing for an extended period.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your bk3e account. bk3e does not use third-party advertising or behavioural targeting cookies.

How to Exercise Your Data Rights

bk3e respects your right to control your personal data. You may exercise any of the following rights at any time by contacting [email protected] or via live chat:

• Right to access: You may request a copy of the personal data bk3e holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as email address or phone number can be updated directly in your account settings.
• Right to erasure: In certain circumstances you may request that bk3e delete your personal data. Please note that we are legally required to retain certain data for regulatory compliance purposes even following an erasure request. We will explain clearly which data can be deleted and which must be retained.
• Right to restrict processing: You may request that bk3e restricts how it uses your personal data in certain situations, for example while a complaint is being investigated.
• Right to data portability: You may request a copy of your personal data in a commonly used, machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have the right to withdraw marketing consent at any time.

How We Keep Your Data Safe

bk3e implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data fields including passwords and identity documents, role-based access controls that limit staff access to personal data on a strict need-to-know basis, regular internal security audits and vulnerability assessments, and incident response procedures that ensure prompt action in the event of a suspected data breach.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bk3e will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

bk3e Does Not Collect Data from Persons Under 21

The bk3e Platform is strictly for adults aged 21 and above. bk3e does not knowingly collect personal data from any person under the age of 21. All account registrations are subject to age verification, and any account found to belong to a person under 21 will be closed immediately. Any personal data collected in connection with an underage account will be securely deleted following account closure.

If you believe that a minor may have registered on the Platform or that a child in your household has been exposed to the bk3e Platform, please contact us immediately at [email protected]. We recommend that parents and guardians use parental control software to restrict access to online gambling platforms for persons under the legal age.

How We Communicate Changes

bk3e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes to this policy will be communicated to registered Players via email notification and a prominent notice on the Platform. The effective date at the top of this document will be updated whenever changes are made.

Your continued use of the bk3e Platform following notification of a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and contact support to close your account. We encourage you to review this policy periodically to stay informed about how bk3e handles your personal data.

Privacy Enquiries and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to make a complaint about how bk3e has handled your personal data, please contact our support team. We treat all privacy enquiries seriously and aim to resolve complaints promptly and fairly.

You may reach us via live chat on the Platform, available 24 hours a day, 7 days a week, or by email at [email protected]. All written enquiries are acknowledged within 24 hours and resolved within 30 calendar days wherever possible.